All orders are subject to acceptance by us. A binding contract is formed only upon our written acknowledgement or confirmation of your order.

These Terms apply to all orders to the exclusion of all other terms and conditions, including any terms you may seek to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.

You are responsible for ensuring that the details of your order — including quantities, specifications, artwork, and delivery requirements — are complete and accurate at the time of ordering.

All quotations are valid at the time of issue only, subject to errors and omissions. Quotations do not constitute a binding offer and may be withdrawn or amended at any time prior to our written acceptance of your order.

We reserve the right to adjust prices to reflect:

• Changes in law, government regulations, import duties, customs or excise duties, or taxation;
• Increases in the cost of materials, labour, or production costs occurring after the date of order confirmation;
• Currency fluctuations where goods are sourced internationally.

Where a price adjustment is necessary, we will notify you in writing prior to processing your order. You will have the right to cancel the order without penalty within 48 hours of receiving such notification.

All prices are exclusive of applicable taxes, duties, and delivery charges unless expressly stated otherwise.

Payment is due in full upon receipt of invoice, unless alternative settlement terms have been agreed with us in writing in advance.

By completing a purchase online using a credit or debit card, you confirm your agreement to these Terms and authorise the full payment amount.

If payment is not received within 14 days of the due date:

• We reserve the right to suspend all current and future orders until the account is settled;
• Interest will accrue on the outstanding balance at a rate of 20% per annum above the prevailing Hong Kong Prime Rate, calculated daily from the due date until full payment is received;
• We reserve the right to recover all reasonable costs incurred in collecting overdue payments, including legal fees, court costs, and third-party collection agency fees.

Our right to charge interest and recover costs does not limit or replace any other rights or remedies available to us.

Risk in the goods passes to you upon delivery.

Legal ownership of the goods remains with us until we have received payment in full for those goods and any other outstanding amounts owed by you.

Until title passes to you, you shall:

• Store the goods separately and in a manner that clearly identifies them as our property;
• Not sell, transfer, charge, or otherwise dispose of the goods, except in the ordinary course of business;
• Hold any proceeds received from the sale of such goods on trust for us in a separate account.

In the event of non-payment or insolvency, we reserve the right — without prejudice to any other remedy — to reclaim and repossess the goods. You irrevocably grant us (and our authorised representatives) a licence to enter any premises where the goods are stored for the purpose of inspection, recovery, and removal. We will provide reasonable notice prior to exercising this right except in emergency circumstances.

We will make every reasonable effort to deliver goods by the estimated date. However, delivery dates and lead times are estimates only and are not guaranteed. We shall not be liable for any loss, cost, expense, or damage arising from delay in delivery, however caused.

Delivery charges will be applied at the rates prevailing at the time of despatch and will be clearly communicated to you prior to order completion.

Rush delivery and expedited production services may be available upon request and will be subject to additional charges — including rush print fees and express courier charges — at current commercial rates.

All production lead times commence from the date and time we receive your written 'signed-off' artwork approval. Lead times will not begin until such approval is received. We accept no liability for delays resulting from late or incomplete artwork approvals.

We reserve the right to deliver goods in instalments. Each instalment shall be treated as a separate delivery but shall not affect the terms of the overall contract.

In respect of printed and branded goods, delivery of a quantity within 5% above or below the ordered quantity shall constitute full performance of the contract. You will be invoiced for the actual quantity delivered at the contracted unit rate.

This clause applies specifically to printed goods where minor variations in production are a recognised industry standard.

We make every reasonable effort to ensure that product descriptions, images, and specifications on our website, catalogues, and marketing materials are accurate. However, these are provided for general guidance only and do not form part of any contract.

We reserve the right to modify, substitute, or discontinue any product, design, or specification without prior notice, provided that any substitution is of equivalent or greater quality and value.

No warranty is given as to the accuracy of descriptions, and we accept no liability for any error, mis-description, or omission in our marketing materials or website content.

All artwork submitted by you must be supplied in an approved format. Where it is necessary to adjust, redraw, or reformat your artwork to meet production requirements, we will notify you of any changes made.

No production will commence until we have received your written 'signed-off' approval of the final artwork proof. By approving the artwork, you accept full responsibility for the accuracy of all content, including spelling, grammar, logos, and design.

Artwork and print setup charges will be applied as necessary and will be communicated to you at the time of quotation or order confirmation.

Due to the range of materials, substrates, and printing processes used, we cannot guarantee an exact match to Pantone references or colour samples provided. We will endeavour to match your colour references as closely as reasonably possible but cannot be held liable for any colour variation that falls within acceptable industry tolerances. If precise colour matching is critical, please discuss this with us prior to placing your order.

You are required to inspect all goods at the time of delivery and note any visible damage or discrepancy on the delivery documentation before signing.

Claims must be submitted to us in writing within the following timeframes:

Failure to notify us within the applicable timeframe will be deemed acceptance of the goods as compliant in all respects, and we shall have no further liability in relation to that delivery.

We will not be liable for damage caused during transit unless such damage was noted on the delivery documentation at the time of delivery.

All valid claims will be assessed and, where liability is accepted, our remedy will be — at our sole discretion — repair, replacement, or credit to the value of the defective goods.

All cancellations must be submitted to us in writing. Verbal cancellations will not be accepted.

Upon cancellation, you will be liable for:

• All work completed, materials procured, and costs incurred up to the date of written cancellation;
• A reasonable cancellation administration charge, which will be communicated to you at the time of cancellation.

Any request to change the quantity of an order must be made in writing prior to the commencement of production. Requests to increase quantities will be treated as a separate contract unless written notification is received before work begins on the original order.

Once artwork approval has been signed off and production has commenced, changes may not be possible. Any amendments accepted at this stage may incur additional charges.

Goods that have been customised, branded, or personalised to your specification are non-refundable and cannot be returned, except in the case of a defect or error attributable to us.

Unbranded goods that form part of our standard stock range may be returned, provided that:

• The goods are standard stock items held by us in the ordinary course of business and were not specifically sourced, ordered, or procured exclusively for your order;
• The goods are returned in their original, undamaged condition and original packaging;
• Written notification of the intended return is received by us within 5 days of delivery;
• Return is authorised by us in writing prior to the goods being sent back.

Upon receipt and inspection of the returned goods, a credit note will be issued to the value of the returned items, excluding any original delivery charges. Cash or card refunds will not be given.

Goods that are not part of our standard stock range and have been specifically sourced, ordered, or procured from a supplier exclusively to fulfil your order — whether branded or unbranded — are non-returnable and non-refundable under any circumstances, except where the goods are proven to be defective or where the error is solely attributable to us.

Product samples are available on request and will be charged at the lowest applicable quantity rate. Sample charges are payable by credit card only and are non-refundable.

Orders below the stated minimum quantity may be accommodated but will be subject to a small order surcharge. Please contact us for a specific quotation before placing your order.

Subject to Clause 14.2, our total liability to you — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total contract value of the goods in relation to which the claim arises.

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any other liability that cannot be excluded or limited under applicable Hong Kong law.

We shall not be liable for:

• Loss of profit, revenue, or business opportunity;
• Indirect, consequential, or special damages of any kind;
• Any loss arising from your failure to comply with the claims procedures set out in Clause 9.

Nothing in these Terms affects the statutory rights of a consumer under applicable Hong Kong consumer protection legislation.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, fire, flood, or severe weather;
• Epidemic or pandemic;
• War, terrorism, civil unrest, or government action;
• Strikes, labour disputes, or industrial action;
• Failure or disruption of supply chains, transportation networks, or utilities;
• Inability to procure materials or goods except at materially higher prices due to any of the above causes.

In the event of a force majeure occurrence, we will notify you as soon as reasonably practicable and will use reasonable endeavours to resume performance. If the delay continues for more than 30 days, either party may terminate the affected order in writing without liability to the other, save for payment for goods already delivered.